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Beauty & skincare · UK

+41% conversion rate by rebuilding the product page around trust

High traffic from Meta ads, but shoppers weren't convinced enough to buy a $60 serum from a brand they'd just discovered.

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Results

Conversion rate

▲ 41%

+41%

Before1.7%
After2.4%

Revenue per visitor

▲ 43%

+43%

Before$1.02
After$1.46

The challenge

Most traffic came from cold Meta ads straight to product pages. Session recordings showed visitors scrolling to reviews, then leaving: the reviews were buried, generic and lacked before/after proof.

What we did

  1. 1

    Moved star rating, review count and results photos above the fold

  2. 2

    Rewrote the product page around the problem the serum solves, not its ingredients

  3. 3

    Added a sticky add-to-cart bar and a clear shipping & returns promise

  4. 4

    Cut mobile load time from 4.1s to 1.8s by removing unused apps

The result

Three winning tests in eight weeks, lifting conversion rate by 41% on the same ad spend.

Next case study · Home & living

+24% average order value with a smarter cart

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